Supply
Africa Craft Treasures does not keep a large warehouse supply of products. Production is purely on client order basis. It takes between 3 and 5 weeks to produce and ship basic orders. All products are hand manufactured. This requires great skill and patience. Therefore, we fervently encourage all our clients and customers to place orders much in advance of their Expected Time of Need (ETN). ----- MANUFACTURE ----- Please note, due to handcrafting, no two products are exactly the same. Slight variation will occur. But this will be appreciated, as truly, it only adds to the beauty of every product and makes each item a unique one. -------- PRICE QUOTATION ----- Prices quoted on the Africa Craft Treasures web site are tailored basically for consumer purchasing, but wholesale clients are very welcome to make larger orders. Product prices quoted do not include shipping and handling charges. All delivery charges are served as additional costs and are paid in advance. (Please study "Shipping" carefully). ----- MINIMUM ORDER QUANTITY ----- There is no minimum order quantity for Africa Craft Treasures. Any amount required is admitted.
Damage/Shipping Loss to Merchandise
In the occurrence of damage to merchandise, the customer should immediately notify Africa Craft Treasures customer service by phone, fax or e-mail. The customer should note down the extent of damage caused on the back of an attached Product Invoice Sheet. The customer should print the following: ----- a) Unit code number and description of each merchandise destroyed. ----- b) Damage description and quantity in units damaged. ----- c) Unit value and total unit value of merchandise damaged. ----- On request, the customer shall return all damaged merchandise to Africa Craft Treasures for evaluation. A "Product Damage Compensation Package" will be effective after an assessment by Africa Craft Treasures management reveals responsibility for damage. ------ In the occurrence or assumption of shipping loss to merchandise, ----- i.e. after the total exhaustion of the Expected Time of Delivery (ETD). The customer should immediately notify Africa Craft Treasures customer service. A product shipment investigation will be put in action. A "Product Loss Compensation Package" will be in effect after an assessment report by Africa Craft Treasures management reveals responsibility for loss.
30- Day Return Policy
Africa Craft Treasure's growth and reputation is based on trust and satisfaction. We give a full 30 day satisfaction guarantee on all products. If you are not satisfied with a product for any reason, call us. We will arrange a "Return for exchange" or will credit your account. Products must be returned in "as new" condition to retrieve full credit. Otherwise a restocking fee will be charged (restocking fees also apply to special order items). Please return products in their original packaging if possible. To avoid product damage on return shipments, it is advisable to return products as they were received. Please provide substitute protective packaging materials if original ones have been worn out during shipping to you.
Guarantee
The complete and uncompromising satisfaction of all our Customers and Clientele is top priority. ----- We need our Customers and Clientele to be very happy and satisfied to continue to do business with us. ----- To achieve this, Africa Craft Treasures strives to produce and supply the very best in quality controlled products and customer service. ------ Please contact our customer service (click on the "Guarantee" title bar) with your questions, comments and or contributions. We will be happy to hear form you. ------ Thank you very much for your interest in Africa Craft Treasures.
Website Retail / Wholesale Pricing
All product pricing found on our website are retail only and do not include shipping and handling charges. We do offer International wholesale product supply as well. If you are a party interested in our wholesale pricing, shipping etc, please contact us via our customer service email with all inquiries and information and we will get back to you right away. Thank you very much for your interest in Africa Craft Treasures and we look forward to hearing from you
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